The Center for Family Support (CFS) mission is to provide support and assistance to individuals with developmental and related disabilities. We are the first agency in New York to achieve the Council on Quality and Leadership Certification (CQL).  By achieving this certification, it shows our commitment and dedication to creating services that enhance and improve the quality of life for individuals with disabilities.


The Residence Manager will oversee the daily operation of his or her assigned residence; including providing direct supervision of Direct Support Professionals (DSPs); ensuring individuals receive quality supports; managing budget and overseeing and managing the day-to-day operations/systems critical to the smooth running of the program.


  • Responsible for coordinating, implementing and evaluating individual program plans and maintaining records in compliance with OPWDD and state/federal regulations.
  • Hire, train and supervise DSPs in completion of job responsibilities.
  • Responsible for the orientation and evaluation of residential staff. (i.e., progressive discipline and staff development) as well as securing records confidentially.
  • Responsible for the implementation of all policies, procedures and programs of the facility and CFS in accordance with OPWDD regulations and guidelines.
  • Attend, participate and monitor/review all team meetings, including Interdisciplinary, Individual Service Plan and clinical meetings.
  • Attend and participate in agency standing committee meetings, training and assigned activities outside of the residence.
  • Ensure timely submission of required paperwork including payroll, Res Hab, Incident Reports/Investigations, etc. (Use Manager’s Weekly Report to ensure systems are monitored)
  • Ensure residence physical plant is maintained and meets regulatory requirements.
  • Must complete and ensure that all staff complete mandatory training (i.e., SCIP, AMAP, CPR/First Aid, Corporate Compliance, Choking Prevention, etc.) in a timely manner
  • Models and performs all aspects of Individuals’ program plans and ensures staff understands and implements each individual’s plan as written using a Person Centered approach.
  • Able to be on call to respond and address emergencies, including incidents, safety hazards and staffing issues.
  • Facilitates communications with the day programs and related work sites to enhance comprehensive case management.
  • Reviews documents on Therap, including checklists, t-logs and medical information daily  and addresses problems as they arise.
  • Conducts record reviews in order to ensure compliance and identify potential problems to be resolved. Communicates information to relevant parties, including the Assistant Director, Director, MSC, BIS, etc.
  • Develops and maintain relationships with family members/advocates of the individuals and addresses concerns as they arise.
  • Work schedule and location are subject to change based on the needs of the department.
  • Performs other related duties assigned by your supervisor.

Education/Experience Requirements:

  • High School Diploma or GED
  • Bachelor’s degree in Health and Human Services or related field. T
  • 3-5 years of experience in the field of Developmental Disabilities with, at least, one- year experience in program supervision.
  • If you are interested in working for an agency that cares about its employees and working with employees who are dedicated and committed to our mission, please submit your Resume and cover letter for consideration.

We offer a competitive suite of benefits including comprehensive medical, dental and vision plans, 401K, paid time off, tuition reimbursement plan and much more.


If you are interested in working for an agency that cares about its employees and working with employees who are dedicated and committed to our mission, please submit your Resume and cover letter for consideration to   Please choose one method of submission.

CFS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, marital status, age, physical or mental disability, disability or veteran status, or any other category protected by applicable federal, state or local laws.

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